Home

Store Policy

Product Inventory:

  • Majority of our inventory are purchased from Australian Suppliers.
  • Our Vaulted & Hard to Find products are either imported or from previous collectors therefore they are considered "used products".

Special Edition Stickers:

  • Any Funko Pop released in Australia with a Special Edition stickers will either have the "Special Edition sticker with Red Ribbons" or the "Special Edition Funko Sticker". Glam pictures provided are just examples and can not guarantee which Special Edition Sticker will be provided.

Orders:

  • Any orders that have in-stock and in-stock with supplier and pre-orders products will not be shipped till all products are in hand. If you'd prefer your in-stock products to be shipped first, please check out with the in-stock items only, then a seperate check out with either in-stock supplier or pre-orders.
  • Once all products are available & payments have been cleared, allow up to 2 - 4 business days for order/s to be processed & packed before delivery.
  • If you require your order to be rushed please contact us first before placing your order.

Busy Period (Con / Events days):

  • SDCC / NYCC / Sale Promotions: Packing process may take a little longer due to high volumes in orders but we will do our best to send this out in a timely fashion. 
  • Christmas Shipping dates may take a few days longer. If your parcel needs to arrive by a specific time please contact us before making your purchase.

Cancellation Policy:

  • Please make sure to check your order carefully as we will not accept liability for incorrectly purchased items or change of mind once in the packing/shipping process.
  • Pre-Orders can be cancelled with no cancellation fee if the item has not been released with supplier. However, if the items have began the process with our supplier, this will fall on the "change of mind policy" and as such our cancellation and restocking fee will apply.  
  • Imported Pre-Orders can be cancelled with a 10% fee as these have already been processed and paid for by PopsGalore.
  • Orders contain in-stock items can be cancelled with a 10% fee of your order. If not yet processed through the our packing or delivery process.

Returns/Credits Policy:

  • We do not offer refunds/exchanges on products that are stated (DB) Damaged / Damaged Box.
  • We do not offer refunds/exchanges for imperfections. For more information please read our Product Conditions.
  • If an item arrives damaged please contact us within 48 hours from when the parcel has been delivered. As well as providing pictures of how the parcel was delivered and the damaged item/s damage.
  • If any item that we have supplied was incorrect, please contact PopsGalore within 48 hours from when the parcel has been delivered. In this case, if possible we can offer a replacement or store credit into your account or a refund of the item.
  • Clearance items are non-refundable. 

Product availability:

  • We are constantly updating the website and working hard to ensure stock levels are accurate, we do sometimes experience an inaccurate reflection of stock. If a customer orders an item that isn't available, we will contact them as soon as possible with refundable options. 
  • If a product is 'Sold Out' on the website, please check back as we are constantly receiving new stock and will update the stock count accordingly.
  • We specialise in top quality collectable figurines from various suppliers. We hand pick our stock and can order in other items from the same product lines at request. Please contact us if there is any specific products you would like and we do our best to get it for you.

    Packaging:

    • We are collectors ourselves and understand the importance of keeping the products in top notch condition. We pack all goods in bubble wrap and use packaging/padding to ensure the products stay safe and free from damages during transport.
    • Pokemon Singles TCG are all penny sleeved and sent in toploaders/semi graders and. in a team bag for protection.

    Reward System:

    • Points from orders will rewarded when the order has been fulfilled. 

    Max Quantity items:

    • Each QTY limit applies per account. (Unless stated)
    • Some products will have Max order quantity set. Which means you can only order a specific amount per account. 
    • If you'd like to purchase the product/s again with the same account, please allow a cooldown period of 3 days from your last purchase of the product/s. If customers do no respect the cooldown period, orders will be cancelled and a 10% cancellation fee will occur. 
    • This is implemented to allow everyone a chance to grab their collectibles.

    Payment Methods:

    • We accept Visa, Mastercard, Paypal, Afterpay* and Zippay*.
    • Afterpay and Zippay are available when the order total is *over $50 including shipping cost.

    Pricing:

    • PopsGalore have the right to change prices without notice.  
    • It is rare, but if a product is priced incorrectly because of human error, we will cancel and refund the item/order.